BingoPlus Offline - Branch Manager
BingoPlus Offline - Branch Manager
DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.
Main Duties and Responsibilities:
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Oversee day-to-day operations of the branch to ensure smooth and efficient functioning
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Manage staff schedules and allocate resources to ensure optimal coverage and performance
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Develop and implement standard operating procedures (SOPs) to improve performance and efficiency
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Ensure that the branch complies with all applicable laws, regulations and policies
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Ensure that customers receive prompt and exceptional service in line with the company’s standards
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Resolve customer complaints and escalate complex cases to the relevant authorities as needed
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Continuously monitor customer feedback, interpret results and take action to improve customer satisfaction
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Develop and implement a sales strategy that drives revenue growth and meets or exceeds the branch’s sales targets
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Identify new business opportunities and market trends to develop new products and services that meet customer's needs
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Build customer relationships to increase customer loyalty and retention
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Monitor the branch’s financial performance and identify opportunities to increase profitability and control costs
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Develop and manage the branch budget, ensuring that expenditure is within budget limits
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Conduct financial analysis and reporting to identify root causes of any variances from budget
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Recruit, train, coach and mentor staff to ensure they are equipped with the skills to perform their roles effectively
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Conduct ongoing performance evaluations to identify areas for improvement and implement action plans to address any gaps.
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Foster a positive work environment that encourages staff to be engaged and productive
Qualifications: